Terms of service


Returns

Our return policy lasts 48 hours. If 48 hours have gone by since your purchase, unfortunately we cannot offer you a refund.

To complete your return, we require a proof of purchase.

A full refund can be requested if your server(s) have downtime of more than 24 hours.

Termination

We reserve all rights to terminate your server(s) or service upon any violation of the terms of services, or any other basis if deemed needed.

Emails

We are not responsible for any emails going into your junk folder sent by us. We recommend you check mails sent by us which could contain vital information.

Set-up time

We try to provide instant deployment of all our services. However, if we fail to do so after 24 hours a full refund can be requested.

Uptime

We do not guarantee 100% uptime on any of our servers. We do however try to get as close to it as possible. We are also not be held responsible if your server is down due to user generated mistakes.

Data loss and protection

We are not to be held responsible for any data losses. However, we do keep daily backups [taken at 2AM (GMT - 5:00)] of all servers for the past 3 months. We recommend users to make regular backups of their servers in case of faulty machines, bad modifications, etc. A backup can be requested by contacting us via Live-chat or opening a support ticket.

DDoS

We are not responsible for any downtime caused by a DDoS(Distributed Denial of Service) or DoS(Denial of Service) attacks. If a DDoS or DoS attack is targeted at a specific client service, this may result in the targeted service being suspended until further notice.

License

When you order a server you automatically accept the licenses and agreements of the softwares we use to provide your services. These licenses and agreements include Multicraft, WHMCS.

Updates

We reserve the right to change our policies at any time without notifying the clients. We however send you an email if there are any changes in our policy.



Last updated: Feb. 10, 2015